Refund and Cancellation Policy

1. Submissions we decline

If we decline your release for editorial or compliance reasons, you receive a full credit or refund, your choice, plus a written explanation. This is the most common refund case and it is handled automatically.

2. Not yet distributed

If your release is approved but not yet distributed, you can cancel for a full refund at any time before the first syndication fires. Once distribution begins, the cost has been incurred and cannot be recovered from the network.

3. Already distributed

After distribution we do not refund, because the service has been delivered and cannot be undone. If the result did not meet your expectations, tell us — we will review the campaign, explain what happened and, where the shortfall was ours (a routing error, a missed lane), we will re-distribute at no cost.

4. Monthly plans

Studio plans can be cancelled at any time through the dashboard or by email. Cancellation takes effect at the end of the current billing period; we do not pro-rate partial months. Releases already included in a paid period remain published permanently.

5. Our errors

If we publish an incorrect fact that we introduced, or deliver to the wrong lanes, we correct and re-distribute at our cost, including any correction distribution fees. If you supplied the incorrect information, correction distribution is charged at the standard rate of $49.

6. How to request a refund

Email support@presscosmos.com with your release ID and the reason. We respond within two business days and process approved refunds to the original payment method within five to ten business days.